Thank you for shopping at hyvasil.cyou. We hope you are satisfied with your purchase. If you have any questions about your order, please carefully read the following refund policy.
Return Period
Customers can submit a return request within 30 days of receiving the goods. Return requests after 30 days may not be processed.
Return Conditions
To qualify for a return, the item must meet the following conditions:
The item is in its original condition, unused, undamaged, and without obvious signs of wear;
The item comes with its original packaging, labels, and accessories;
A valid order number or proof of purchase is provided;
The damage is not caused by human error.
We reserve the right to refuse returns of items that do not meet the return conditions.
Non-Returnable Items
The following items are generally not eligible for return or refund:
Used, washed, or damaged items;
Items that have been used due to incorrect size, color, or style selection caused by the customer;
Items on sale, clearance sale, or marked as non-returnable.
Refund Process
To request a refund, please contact our customer service team and provide:
Order number;
Purchaser’s name;
Description of the problem;
Product photo.
Items returned without prior approval may not be eligible for a refund.
Refund Processing Time
After receiving and inspecting the returned item, we will notify you of the refund review result.
If your refund request is approved:
The refund will be credited to your original payment method within 3 business days; Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
Shipping Information
For returns due to product quality issues, incorrect item shipment, or shipping damage, we will cover reasonable return shipping costs.
If a return is requested due to personal reasons (such as incorrect size selection, change of purchase intention, etc.), the return shipping cost is usually borne by the customer.
Return Address
After confirmation by customer service, please send the eligible return item to the following address:
Hyvasil INC
235 DOWNEY ST
SAN FRANCISCO, CA 94117
United States
Please do not send the item back without authorization, as this may affect the refund processing.
Contact Us
If you have any questions about the refund policy, please contact us using the contact information published on the website. Our customer service team will assist you with any related issues as soon as possible.
